Company Overview
Now, your inbox is your help desk.
Hiver lets businesses double up their inbox as a multi-channel help desk to strengthen team collaboration and business communication within their inbox across email, live chat, knowledge base, and voice.
Experience how Hiver works here: https://hiverhq.com/demo-library
Hiver brings powerful features to team inbox:
- ✅ Easily collaborate with your team: Work behind the scenes to delight customers, employees, and vendors. Have internal discussions on queries without sending more emails or cluttering inboxes.
- ✅ Automate the mundane and focus on what matters: Use the power of AI to summarize conversations and get template suggestions. Leverage automation to get rid of repetitive tasks and improve team productivity.
- ✅ Get insights on the quality of support and team performance: Track key support metrics to improve customer satisfaction. Access reports on team productivity and workload volume to optimize performance. Reduce response times, enhance customer experience (CX) with SLA violation reminders, track business hours, send CSAT surveys, and more.
- ✅ Bring all the work to your inbox: Integrate with popular tools such as Slack, WhatsApp, Aircall, Asana, Salesforce, and more. Turn your inbox into one holistic platform to manage tasks, projects, and multiple customer support channels.
Getting started with Hiver is quick and involves zero learning curve.
Over 10,000+ teams including those at Flexport and Oxford Business Group run help desk from the comfort of their inbox. Making teamwork on email delightful.