HR Intern

About the Role:

The Sales Unit is the engine of farmer productivity. We facilitate access to life-changing agricultural inputs, ranging from fertilizers and seeds to quality-of-life products, through both cash and credit models. Our team focuses on building long-term relationships by designing flexible credit programs that align with the farming cycle, ensuring that even the most remote farmers have the tools they need to maximize their yields and secure their family’s future.

The Virtual Sales Supervisor leads the program’s team sales channels, overseeing a team of Virtual Sales Officers to deliver on revenue and farmer number targets. This role holder is responsible for driving the 'Unified Sales' roadmap, ensuring we serve more farmers efficiently through remote engagement.

Responsibilities include:

1. Team Leadership and Performance Management
2. Sales Quality and Client Relationship Oversight
3. Data Tracking and Reporting Consolidate team-level reports on sales, repayment, and client satisfaction.
4. Compliance and Continuous Improvement

1. Supervise and coach a team of Virtual Sales Officers across assigned districts.

2. Set weekly and monthly targets; track progress via dashboards and reports.

3. Conduct regular coaching sessions focused on conversion tactics, client engagement, and repayment follow-up.

4. Lead daily and weekly check-ins to align team priorities, share insights, and address performance challenges.

5. Review call logs and client data to ensure professionalism and accurate recordkeeping.

6. Ensure high-quality client engagement that reflects OAF’s Farmers First principle.

7. Support the team in refining sales scripts, objection handling, and closing techniques.

8. Monitor at-risk or high-value clients and ensure timely follow-up and escalation to the Credit team.

9. Personally engage with clients as needed to resolve escalations or support field integration.

10. Analyse performance trends to identify gaps and recommend data-driven solutions.

11. Use CRM and call-tracking tools (e.g., Salesforce, Google Sheets dashboards) to monitor KPIs.

12. Collaborate with Fulfilment, Credit, and Mobilisation teams to improve lead quality and repayment efficiency.

13. Ensure full adherence to OAF’s internal policies, sales ethics, and data protection standards.

14. Recommend operational improvements and digital tools to improve efficiency and team impact.

15. Document tested improvements and shared learnings with leadership during monthly syncs.

16. Contribute to refresher training and onboarding for the Virtual Sales team.

Requirements

Qualifications: Across all roles, these are the general qualifications we look for.

For this role specifically, you will have:

• Leadership & Coaching: Ability to motivate and guide a team to meet performance goals.
• Sales Strategy: Strong understanding of sales funnels, customer retention, and credit recovery.
• Communication: Excellent written and spoken English; proficiency in Hausa, Nupe, or Yoruba preferred.
• Tech Proficiency: Skilled in Google Workspace, CRM systems, and call-tracking tools.
• Data Analysis: Ability to interpret reports and drive performance through insights.

Knowledge:

• BSc/HND in Business, Agriculture, or a related field.
• Minimum of 3 years in telesales, agribusiness, or financial services, including at least 1 year in a supervisory role.
• Proven experience leading remote or hybrid teams.
• NYSC discharge certificate required.

Technical skills:

• Ability to use computer and software tools such as Microsoft Office Suite/Google Workspace (Word/Docs and Excel/Sheets)
• Proven knowledge base and experience in Research, Project Management, Agronomy, Animal Husbandry and Trials Implementation, as well as coordination of field-based team
• 1 to 2 years of experience in collating, cleaning, auditing and analyzing simple to complex datasets
• Ability to develop and manage project trackers and dashboards with little manager support

Benefits

Compensation

• In line with the job level.
• One Acre Fund provides employees with a percentage of their basic salaries for housing allowance and child support.
• Retirement savings: OAF contributes 10%, and you contribute 8% of your basic salary to your retirement savings account.
• One Acre Fund also provides monthly reimbursements to cover work-related costs for transport and airtime.
• Relocation support is not available for this position.
• Females are strongly encouraged to apply.