Head of Operations

Job title: Head of Operations

Job Location: Lagos

Deadline: March 26, 2026

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We are seeking an experienced and strategic Head of Operations to oversee the end-to-end operations of our luxury retail business. This executive role is responsible for managing logistics, inventory flow, compliance, and the overall performance of our boutiques. The Head of Operations will lead and mentor the inventory and warehouse teams, ensuring seamless processes and operational excellence across all locations.

Key Responsibilities

• Oversee all operational functions including logistics, inventory management, and boutique performance
• Ensure smooth flow of stock from warehouses to boutiques and proper inventory tracking
• Lead and manage the inventory and warehouse teams, providing guidance, mentorship, and performance oversight
• Implement and enforce compliance with company policies, standard operating procedures, and regulatory requirements
• Monitor boutique KPIs and operational metrics to optimize efficiency and profitability
• Identify operational challenges and develop strategies for continuous improvement
• Collaborate with sales, finance, and marketing teams to align operations with business objectives
• Prepare operational reports and present findings to executive management

Requirements

• Minimum of 12-15 years' experience in operations management, preferably in retail or luxury goods
• Proven track record managing multi-location operations and inventory teams
• Strong understanding of logistics, inventory control, and retail compliance
• Excellent leadership, organizational, and problem-solving skills
• Ability to analyze data and make strategic operational decisions
• High level of professionalism, integrity, and attention to detail